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There are 2 types of returns -  Standard Returns and Warranty Claims.

Standard Returns

If SmartBikeWheel does not meet your needs, it can be returned.  Please note, we do not cover the return shipping and cannot guarantee a full refund for Standard Returns.

1. Send us an email at info@SmartBikeWheel.com with the subject line "Return request" to notify us of the return.

2. We do need to know the reason for the return in order to process it correctly. Please help us understand why SmartBikeWheel did not meet your needs. 

3. We will authorize the return and provide you with a Return Material Authorization (RMA) code.

4. Once received, the return will be inspected and the refund will be credited your account less any return shipping, restocking charges,  damage or missing parts. Any adjustments are based on our costs for repair or replacement and our judgement is final.

Warranty Claims

We stand behind our products and will work diligently to find a solution to any issue as soon as possible.

1. If something goes wrong with your SmartBikeWheel or optional accessories we require you to contact Support at Info@SmartBikeWheel.com or 415-598-8490 at your earliest convenience.

2. We expect you to work with support until the issue is resolved.

3. A replacement part or an exchange will be provided at no charge for warranty repairs.

4. Out of warranty repairs will be provided at a mutually-agreed upon charge.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  info@smartbikewheel.com.